Core Values
1) Surprise and delight customers by consistently over-delivering.
2) Embrace an attitude of service.

• Empathy
• Kindness
• Humility

3) Build open, honest and respectful relationships.

• Guests
• Patrons
• Community
• Members
• Customers
• Team Members
• Business Partners

4) Foster a positive team spirit.

• Cheerfully deliver help and support above and beyond the call of duty.
• Be positive and optimistic.
• Offer constructive, solution-oriented criticism.
• Respect.

5) Apply the “Mom Test” to everything we do.

• Accuracy
• Trust
• Integrity
• User Experience

6) Never settle.

• Be passionate about constantly improving customer experience.
• Constantly seek knowledge and the truth, even if it challenges our existing beliefs.
• Never give up on your goals, and don’t let failures stop you.
• Make things simple and easy to understand.

7) Be generous.

• Give back via causes that have real impact.

8) Be accountable.

• No failure, only feedback

9) Be healthy.